If you choose to have these items shipped, we ask you to please remember that broken candy is just as delicious. These products will be noted in their descriptions and we unfortunately cannot guarantee that they will arrive undamaged. While we strive to insure all of our products arrive undamaged, certain candies by nature are more fragile and difficult to ship. In the event that we need the damaged or incorrect product shipped back to us, we will provide a pre-paid shipping label. In these circumstances we will refer to our Return and Replacement Policies. Replacement may not be issued until investigation is completed.įor online orders, please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If we do require the product to be shipped back, we'll provide a pre-paid return shipping label. For any products not brought back to the store, we may require you to submit more information, photos, or ship the product back to us. To request a replacement, you can contact us at, call us at 21, or bring your product to the store during normal business hours. If you believe you have received a product that has a quality issue, the majority of the product must be intact and the packaging available so that we can properly investigate the potential issue. Return shipping charges will be deducted from any refunded amount. Any items sent back to us without first requesting a return will not be accepted.
Once approved, we'll send you a return shipping label, as well as instructions on how and where to send your package. Any returns being shipped back, must be approved and issued a reference number. To start a return, you can contact us at call us at 21, or bring your return to the store during normal business hours. You’ll also need the receipt, order number, or other proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. We have a 14-day return/replacement policy, which means you have 14 days after receiving your item to request a return or replacement. If that ever happens, rest assured we will do our best to make the situation right. However, we do understand that from time to time things can go astray.
We hope you enjoy every candy and confection you purchase from us as much as we enjoy making and procuring them.
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